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Hemp Envy

Refund Policy

A legal disclaimer

The following disclaimer applies to Hemp Envy’s Return Policy:

 

1. Compliance with Local Laws
It is the customer’s responsibility to understand and comply with all state and local laws regarding hemp-derived products. Hemp Envy will not issue refunds or exchanges for products confiscated or seized by authorities due to non-compliance with local regulations.

 

2. No Warranty on Results
Hemp Envy does not guarantee the effectiveness or results of its products. Refunds are not granted for dissatisfaction with product performance, as individual experiences may vary.

 

3. Limitation of Liability
To the fullest extent permitted by law, Hemp Envy disclaims all liability for damages arising from:

  • Delays or issues in the return shipping process.

  • Loss of packages during return shipping if not properly tracked.

  • The inability to process a return due to customer failure to meet eligibility requirements.

 

4. Non-Refundable Costs
Shipping fees, taxes, and additional costs incurred during the purchase process are non-refundable, except in cases of error on the part of Hemp Envy.

 

5. Updates to Policy
Hemp Envy reserves the right to modify this Return Policy and Legal Disclaimer at any time without prior notice. Customers are encouraged to review this policy regularly.

By initiating a return, you agree to this Return Policy and Legal Disclaimer.
For assistance, please contact us at:
Hemp Envy
Address: 207 NE Park St, Suite B, Okeechobee, FL 34972
Phone: 863-484-8435
Email: hello@myhempenvy.com

Refund Policy - the basics

Effective Date: 11/18/2024

At Hemp Envy, we strive to ensure customer satisfaction with our products. Please review our return policy for details on how to handle returns, refunds, or exchanges.

 

1. Eligibility for Returns

  • Products must be returned within 30 days of purchase.

  • Items must be unopened, unused, and in their original packaging.

  • Proof of purchase, such as an order confirmation or receipt, is required to process returns.

 

2. Non-Returnable Items

The following items are non-returnable:

  • Opened or used products.

  • Perishable goods (e.g., edibles or consumable items) unless defective.

  • Sale or clearance items.

 

3. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of delivery. Provide:

  • A description of the issue.

  • Photographic evidence of the damage or defect.

We will review your claim and, if approved, issue a replacement or refund.

 

4. Refund Process

  • Approved refunds will be processed to your original payment method within 5-7 business days of receiving the returned product.

  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item sent or defective product).

 

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a Hemp Envy error.

  • We recommend using a trackable shipping method to ensure your return is received.

 

6. How to Initiate a Return

To start a return, please contact us at:
Phone: 863-484-8435
Email: hello@myhempenvy.com

Provide your order number and details about the product you wish to return. Our customer service team will guide you through the process.

 

7. Exceptions

Hemp-derived products, including Delta-8 THC, may have specific restrictions based on your location. Refunds or replacements will not be issued for products seized due to regulatory issues in your jurisdiction.

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