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FAQ
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Can I change or cancel my order?We cannot change orders beyond refunding certain items if the order has been placed without canceling the order. For all orders that would like to add something additional, please place another order or email us to cancel your current order. For all cancellation requests, please email us before your order is shipped. If your order has already been shipped but you attempt to cancel it, you will be required to send the incoming package back to us to receive a refund.
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How can I contact Hemp Envy?There are several ways to contact us at Hemp Envy. You can e-mail us at hello@myhempenvy.com You can also send us a message via our contact form. Whatever way you choose, someone will be in touch with you as soon as possible. We look forward to working with you.
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Can I pay for expedited shipping?Currently, we do not offer expedited shipping but we plan to offer it soon via UPS.
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FDA DisclaimerThese products listed here and in-store are not legal to purchase or consume under the age of 21, depending on the laws of your state or territory. This product should be used only as directed on the label. The FDA has not reviewed the statements made regarding these products. These products are not intended to diagnose, treat, cure or otherwise prevent any disease. Don't use it if you're pregnant. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice.
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Do you ship discreetly? Where do orders ship from?All of our packages ship from the “DC Shipping Department.”. We care about your privacy and do our best to preserve it. All of our orders ship from Florida.
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Why is Hemp Envy so popular?Hemp Envy has become a beloved destination for cannabis enthusiasts for several reasons. One prominent factor is our renowned THC-infused bakery. Customers flock to Danny's Candy for our exceptional THC-infused bakery delights, which are crafted with precision and care. Our THC-infused bakery treats are in a league of their own, offering a delectable array of options that cater to various tastes. With our THC-infused bakery lineup, we have solidified our reputation as a go-to destination for those seeking premium, high-quality cannabis-infused treats. Whether you're craving cookies, brownies, or other baked goods, we have you covered with our exceptional THC-infused bakery offerings.
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I would like a refund. How can I start the refund process?Please see our return and refund policy for more information. We have a strict refund policy. We only accept returns on unopened packages. Our refund policy states that we cannot accept a return if you have opened the package. For all unopened packages that you wish to return, please send us an email, and we will be happy to help.
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Are your products lab-tested?Our distillate is 3rd party-tested for safety and compliance. The lab results can be found under our lab results section.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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What are the restrictions regarding Delta-8-THC?While D8-THC is federally legal, it remains illegal in a few states that specifically exclude Delta-8-THC and other hemp-derived cannabinoids. Delta-8 is regulated or uncleared in the following states: California Connecticut Michigan Mississippi Wisconsin Delta-8 is illegal in the following states: Alaska Arizona Colorado Delaware Idaho Iowa Montana Nevada New York North Dakota Rhode Island Vermont Utah Washington
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What's included in my order?We include lab reports and a letter to law enforcement in all packages explaining the legality of our products. All bulk distillate is vacuum-sealed and bubble-wrapped for shipping protection.
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Will I receive a tracking number?Yes. As soon as your order begins being packed up by our shipping department, you will receive a tracking number via the email you provided with your order.
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How long does shipping typically take?Shipping typically takes about 3–5 days from the date of the order to the date of arrival. We try to make sure all orders are shipped within 72 hours from the time of processing, except on weekends and with the exception of holidays. We do not ship on Saturdays or Sundays.
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